Shipping Policy Do you charge sales tax? Yes, we charge sales tax in most states. The tax will be reflected at checkout once you update your shipping address. I forgot to use my promo code—what do I do? Please contact firstname.lastname@example.org. As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue store credit. Promo codes are not applicable to items that are purchased on sale My purchase went on sale right after I ordered it. Can you honor the sale price? Please contact email@example.com ASAP. If the item went on sale within 24 hours after you purchased it, we can honor the sale price. We will refund the difference to the card we have on file or issue store credit. Please allow up to 3 business days for the refund to hit your bank/credit card (sometimes longer depending on your bank). Why doesn’t my promo code work? Promo codes can only be applied to full price items, unless otherwise stated. Once a promo code is used, it cannot be used again for another order. Promo codes are non-transferable. Do you offer any first-time customer discounts? On occasion, we may offer discounts for new users. Sign up for our email list for exclusive access to discounts and offers.