Unfortunately, once an order has been placed, we are unable to add or remove items.
Unfortunately, once an order has been placed, we are unable to make a cancellation. You can, however, always return your items to us for credit or a full refund within 30 days of your order date. Please call Customer Care at 323-506-0737, Monday through Friday, from 9AM to 6PM, PST and we can happily assist.
Yes, as long as the order has not yet shipped. Please call Customer Care at 888-505-0897 and we will do our best to accommodate.
We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.
Orders that contain more than one item may be shipped separately. When an order is split, you will receive a unique tracking number for each separate package in your shipment. There are no additional charges for shipping and orders will arrive at or near the same time.
Yes. At checkout, you will be presented with an option to add a hand-wrapped gift box for $6.99.
We offer select items for preorder. If you order both preorder and in-stock items in a single order, in-stock items will ship within 1-2 business days. Preorder items will ship separately as soon as they become available. You will be charged for each item (plus applicable tax) at the time the item ships.
Unfortunately, promo codes are not applicable to preorder items. You may still use a promo code on an order that includes a preorder item, although it will only be applied to in-stock items.